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| Q |
How do I subscribe to myMore? |
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| A |
You could do any of the following –
- Download the application form, print and fax your filled out application to +973 13 301555.
- Just walk into any of our authorized dealer outlets and fill in the myMore application form and subscribe for the service
- Or give us a call toll free on 8003 1555 for a copy of an application form to be sent to you via fax or e-mail.
- Your application would only be processed if the necessary supporting documents are attached. In the event we do not receive the complete supporting documents, a temporary account would be activated.
- Upon verification with your supporting documents, your account would be fully activated.
Note: Please note that payment mode for non-Bahraini or non-PRs will be by credit card only. Otherwise a deposit (min BD 100) is required and a credit limit equivalent to the deposit amount will be imposed.
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| Q |
What documents are required to subscribe to your services? |
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- For Bahraini Citizens and Permanent Residents (PRs) - a copy of your CPR.
- Non-Bahraini Citizens or non-PRs, - a copy of your employment pass and passport copy or any other valid identification papers.
- Please fax to +97313 301555 or mail your completed application and supporting documents to our Mailing Address: myMore Subscription Department, Etisalcom, Bldg 371, 1st Floor, Road 1912, Block 319, Manama, Bahrain or Postal Address: P.O Box 311100, Manama, Bahrain. Phone: +973 311100, Fax: +973 13 301555
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| Q |
What are the various plans you have for myMore? |
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There are 3 types of packages:
- myMore Advance – for a pay-as-you-go solution with BD5, BD10, BD30 and BD50 packages.
- myMore Plus – for a credit solution available in BD30 and BD60 packages
- myMore Choice – the 1st of its kind in Bahrain myMore Choice allows you to choose the country you call most frequently, decide on the number of minutes, and control your payment option
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| Q |
Which plan is the best for me and why? |
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Depending on your international calling habits, a friendly customer service representative will be able to advise you on the package that suits you best.
Call 8003 1555, now for the package that fits you best. |
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| Q |
How is myMore Plus better than other Post pay international calling service options? |
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With myMore Plus, the calling rates are significantly lower as well as the luxury of choosing the package that fits your needs. |
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| Q |
How is myMore Plus better than other International calling service options available? |
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myMore Plus is a fair and flexible plan that helps, you set your own call credit limits. Moreover you receive an additional discounted rate of 5% for your special numbers. What’s more, you have a 10 % tolerance over your call limit (10% tolerance is the additional limit prescribed only to a Plus Pay plan holder), so that you have the flexibility of calling to that extent until you make the payment. |
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| Q |
Does myMore Choice have a cheaper rate for countries compared to regular plans?
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Yes, the rates for the chosen country are cheaper than the rate with the regular plans. |
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| Q |
Does myMore Choice have a cheaper rate for countries compared to regular plans? |
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Yes, the rates for the chosen country are cheaper than the rate with the regular plans. |
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| Q |
Do I pay more if I call a different country than what I have chosen in ‘myMore Choice’? |
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No you do not pay a higher rate if you were to call a different country than what you chose in ‘myMore Choice’. The rates for the country will be the same what you will pay if you were using ‘myMore Advance’ or ‘myMore Plus’. |
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| Q |
What if I have two special numbers to call? |
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The myMORE Choice would be more suitable for you; for every 500 minutes, you will be awarded a special number. |
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| Q |
Why can I not get 400 minutes in the pay later myMore Choice package? |
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The packages for myMore Choice Plus start from 600 minutes and above. The 400 minutes are not packaged for the Choice Plus; however anyone interested in the 400 or 500 minutes will be able to subscribe to our myMore Choice Advance pay option. |
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| Q |
Do you have different packages that I can benefit from if I am a high user? |
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You can call our Customer Support on 8003 1555 and one of our friendly representatives will consult you on the package that fits you the most.
You can brief our Customer service representative of your expected usage and destinations, and he or she would be able to suggest you a customized package. |
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| Q |
Who can I contact to get more details on the packages? |
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You can call our Customer Support on 8003 1555 |
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| Q |
How long does it take for my account to be activated? |
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Your account will be activated in 1 working day. |
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| Q |
How would I know if my account is activated? |
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We will call or notify you by SMS on the activation of your account. |
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| Q |
When can I start using the service? |
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You may start to use our service immediately after your account is activated. |
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| Q |
Are there any registration or subscription fees? |
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There is no registration or subscription fee. You will only be billed for the international calls. |
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| Q |
How many telephone numbers can I register? |
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- There is no limit to the number of telephone numbers you can register. We have a range of plans specially tailored to every individual’s needs, for international calls made from mobile or landlines, and you could refer to the plans on packages or just walk into any of our dealer outlets or simply call us at toll free 8003 1555.
- If you need to add or change any registered number, kindly call our Customer Support on 8003 1555 and we will do the necessary changes.
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| Q |
Can I register my mobile phone number? |
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Yes, you can. It works the same way as the fixed line. Please note that although the call is toll-free for the usage of our access codes "8003 2222”, you will be charged the airtime by whichever mobile service provider you are using if calling from a mobile phone.
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| Q |
Can I use your service when I am overseas? |
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No, our service is only available for outgoing international calls from a Bahraini registered telephone or mobile number.
For example; calls must be made from Bahrain to another overseas destination. |
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| Q |
Can I dial from an MTC number as well? |
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Yes, you can. After registering your MTC mobile number you only need to dial 8003 2222 to make a call. |
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| Q |
Can I get a detailed bill with the rate sheet for each country? |
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Yes, you can. Kindly contact Customer Support for your special requests. |
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| Q |
How do I find out my account balance? |
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You can call the access number 8003 2222 and it will prompt your balance, or you register for our on-line services to access your updated bill. |
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| Q |
What is VoIP? |
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It is a combination of the intimacy of voice with the power of data, but it is more than voice over the Internet or voice over the data network. It enables the merging of voice and data applications in many ways. VoIP extends voice communications to anyone, anywhere, over any device. It is the fundamental building block of intelligent communications. MyMore operates through VoIP. |
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| Q |
What is ANI based Service? |
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ANI is the abbreviated form for “Automatic Number Identification” service. ANI technology allows for recognizing your telephone number that is subscribed to the service. This technology gives the customer the ease of not entering scratch numbers to make calls. |
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| Q |
Where is myMore located? |
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Street Address:
Etisalcom Bahrain W.L.L
Bldg 371, 1st Floor
Road 1912, Block 319
Manama, Kingdom of Bahrain
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| Q |
How can I save speed dial for “myMore” services? |
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Open the phone book and create a new contact. In the number field, enter the access number 8000 2222 and then press *** or keep pressing the * key until the letter ‘P’ appears on the screen. Now enter the destination number without the “00” and with the country code followed by the # key. |
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| Q |
Can I make a follow on call immediately after I end my first call or I will have to hang up and dial again? |
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To make a second call immediately, dial *** and enter the new number. |
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| Q |
What should I do if I dial a wrong number? |
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If you have dialed a wrong number press *** and enter the new number. |
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| Q |
What does "Rounding" mean? |
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Rounding is the span of time to which your call length will be rounded. For example, myMore has 20 second rounding .That means when you talk for 1:20 seconds and you will be charged for only 1:20 seconds and not 2 minutes. Hence, you save more money by using myMore. |
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| Q |
Can I call to any country in the world by using myMore International Calling service? |
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You can make calls through “myMore’ than 240 countries. To check the countries please click here. |
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| Q |
Why should I use “myMore” International Calling services? |
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”myMore’ is the economical solution for your international calling needs. It is a high-quality voice service that works from any phone and offers the lowest rates in the industry. With “myMore” there are no surprise charges or excessive phone bills that come month-end.
ANI (automatic number identification) capability enables you not to enter lengthy pin numbers. “myMore” introduces a new way to make international calls and has plans and packages specifically designed for you. You can choose from a variety of Advance Pay (prepaid), Plus pay (post paid) and Choice (minutes based pre or post paid with additional discounts).
In addition, you are rewarded for using our services as a valued customer. You get rewards points based on your usage which you can redeem as credit on your existing plan or add as a credit for a new plan. |
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| Q |
What are Special Numbers? |
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Special numbers are specific international numbers chosen by you to call at an additional discount of 5% in addition of value rates.
Examples: Rate for calling Australia is 100 fils. When you add a special number for Australia on your plan the rate for that specific number is brought down to .95 fils. So you save 5 fils on every minute you talk. |
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| Q |
Can I change my Special Number? |
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Yes you can change you special number once in every 30 days. |
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| Q |
What is myMore Recharge voucher and process? |
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What: myMore recharge voucher is one of the ways to refill your account in addition to Credit card and Cash.
Where: Recharge voucher can be bought at the nearest dealer outlet or our kiosk
How: Once you purchase a recharge voucher for the desired amount all you do is dial the recharge (toll free) access number, 80032211 and enter your voucher number which on the stretchable area on the backside. You will hear the IVR announce the updated balance of your account.
Denominations: The recharge voucher can be bought for BD 5, BD10, BD30 and BD50 corresponding to the value of myMore Advance. |
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| Q |
Can I use recharge for ‘myMore Choice’ and ‘myMore Plus’? |
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Yes, you can use the recharge voucher to refill or make a payment on your ‘myMore Choice’ and ‘myMore Plus’. However, the refill will be only in the available denominations (5, 10, 30 and 50). |
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