Department: Retail sales

Reports to:       Retail sales manger                                              

Job Summary:

We are looking to hire an experienced, customer-oriented telesales to utilize inbound and outbound telephone calls to achieve sales targets. The telesales responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

Duties/Responsibilities:

• Utilize inbound and outbound telephone calls to persuade customers to purchase products and services.
• Achieving individual sales target and target calls.
• Assisting walk-in customers and providing information to customers.
• Generating Sales Leeds and sending emails to customers.
• Closing deals and completing business contracts and transactions

Required Skills/Abilities:

• Proven work experience as a Sales Administrator or Sales support agent
• Hands-on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with a high level of dedication
• Ability to work under strict deadlines
• Proven experience working as a telesales executive.
• Strong negotiation and consultative sales skills.

Education and Experience:

• High school diploma or Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
• Proven experience working as a telesales executive.
• Effective communication skills.
• Exceptional customer service skills.