Company Profile

Company Profile

Etisalcom Bahrain W.L.L is Bahrain’s prominent Information technology and communications (ICT) company, offering value-added and innovative services for residential and corporate customers. Licensed to provide national and global Telecom and IT services, Etisalcom Bahrain W.L.L is the first private sector service provider and credible alternative for fully integrated Information Communications Technology (ICT) solutions in the Kingdom of Bahrain and beyond.As a communications provider of next generation voice, video and data services, Etisalcom is committed to deliver innovative and customized solutions that will drive businesses into the future. Our vision is to inspire growth and expansion by continuously introducing new services, adding to our portfolio of ICT solutions. Through strategic alliances and key partnerships with major international carriers and providers across the world, Etisalcom will deliver competitive end-to-end information and communications solutions globally.

Mission & Vision

Our mission is to become the source and leader of customer-driven ICT solutions in the region. Our solutions will be based on sound analysis and a keen understanding of customer needs and will dictate the future course of their business beyond mere technology, offering them a fully developed business integration management program.

Our focus will always be on the future, steering the movement towards a state of complete convergence- the true essence of our ICT philosophy.

At Etisalcom, we are fully committed to our vision, knowing that it is the inspiring essence behind every aspect of our business. We aim to be the driver of convergence in the marketplace and society at large, bringing technology and business objectives together, uniting people and cultures, bridging the gaps and ensuring a better future with what we do today.

Objectives

Quality & Information Security Objectives

• To achieve customer satisfaction level of above 80% by the year end 2019.
  • Service delivery
  • Technical support
  • Product and services
  • Customer experience
• Employee satisfaction of above 80 % by the year end 2019.
• Product development
  • Launch of two new products by the year end 2019.
  • Enhancement in the existing products and services.
• Financial objectives
  • To increase our company revenue by 20 %.
  • Increase our operational efficiency by reducing operational expenses by 3%.
  • To improve our market share by 1% each year (2019- 2020)
• Compliance
  • To comply with all legal, business & Standard requirements with respect to quality and information security.
  • To comply with QMS and ISMS standards.
  • All managers are directly responsible for implementing the QMS & ISMS to make ensure of awareness on policies to all employees.
• 9% availability of our services including network and other related elements.
• To improve employee awareness on Quality and Information security management by conducting at least 2 awareness trainings per calendar year.

Policy

Quality and Information Security Policy

It is our policy to provide and maintain quality and information security services meeting our customer’s needs.

Customer service is an essential part of the quality and information security process and to ensure this is fulfilled, all employees and sub-contractors are aware of quality and information security and its impact on customer service.

To ensure the company maintains its awareness for continual improvement, the quality and information security system is reviewed by management at least once a year, and internal audits are carried out at least every six months and is subject to annual independent external audit.

During these reviews the company will ensure that we are: 

• Comprehending customers’ needs and delivering a value for money service through continual improvement in our quality and information security management system.
• Making employees aware of ways to continually provide customer satisfaction and supporting staff with the necessary training so that they can provide an improved level of service.
• That the company is adhering to its quality and information security policy and continually looks at ways to extend its offerings.
• Providing a framework for setting and reviewing quality and information security objectives
• Giving due recognition of legal, contractual and regulatory requirements pertinent to our operations

The requirements of the company’s Quality and Information Security Management are communicated to all persons within the organisation who understand their obligations under this policy.

The information assets of the company not only include our customer’s data, but anything generated by each process of our business. Along with our legal and contractual obligations the company will take appropriate security measures for information assets to be properly protected. This will in turn ensure we maintain the trust of our customers.

Our Approach

With a multi-stage approach and a dedicated team of experts, we are developing all facets of the telecommunications and IT licensed services; ISL, VAS, NFL, ISP, IFL. Having already launched a host of VoIP services with an enviable market share, we are now forging ahead with the introduction of competitive new ICT services.

Our Philosophy

At Etisalcom we are determined to be the provider of fully integrated ICT solutions in the Kingdom of Bahrain and beyond. We envision that businesses and the public will need an independent and trusted advisor who can support, enable and drive ICT solutions in an innovative way to future-proof business models, build transparent and long-term relationships with their customers.