Call Center Systems Technology

Etisalcom has implemented a full-fledged contact center to Call Center services/solution to include, but not restricted to: facilities; equipment; software; circuits; telephone service; training; setup; testing; and reporting.

Handling general inquiries, initial verification for incoming customers’ applications, channel individuals and companies to various Tamkeen programmes, capturing and analyzing data on customer needs, initiating and following up on issues/ complaints, organizing and managing outbound campaigns, and monitor and route social media interactions.