WHO WE ARE AND WHAT WE DO
Etisalcom Bahrain W.L.L is Bahrain’s prominent Information technology and communications (ICT) company, offering value-added and innovative services for residential and corporate customers. Licensed to provide national and global Telecom and IT services, Etisalcom Bahrain W.L.L is the first private sector service provider and credible alternative for fully integrated Information Communications Technology (ICT) solutions in the Kingdom of Bahrain and beyond.As a communications provider of next generation voice, video and data services, Etisalcom is committed to deliver innovative and customized solutions that will drive businesses into the future. Our vision is to inspire growth and expansion by continuously introducing new services, adding to our portfolio of ICT solutions.
MISSION & VISION
Our mission is to become the source and leader of customer-driven ICT solutions in the region. Our solutions will be based on sound analysis and a keen understanding of customer needs and will dictate the future course of their business.
OUR APPROACH
With a multi-stage approach and a dedicated team of experts, we are developing all facets of the telecommunications and IT licensed services; VAS, NFL and ISP Having already launched a host of VoIP services with an enviable market share, we are now forging ahead with the introduction of competitive new ICT services.
OBJECTIVES
To achieve a customer satisfaction level of above 80% by the year-end of 2021. Service delivery, Technical support, Product and services, Customer Experience, Employee satisfaction of above 80 % by the year-end 2021.
OUR PHILOSOPHY
At Etisalcom we are determined to be the provider of fully integrated ICT solutions in the Kingdom of Bahrain and beyond. We envision that businesses and the public will need an independent and trusted advisor who can support, enable and drive ICT solutions in an innovative way to future-proof business models, build transparent and long-term relationships with their customers.
