What Is WhatsApp Call?
- Enables WhatsApp users to make voice calls directly to a business
- Calls are routed via WhatsApp Business API to Etisalcom’s SIP network
- Final delivery to business
Service Availability
Combined WhatsApp Connect + Cloud PBX users
WhatsApp Connect users + with own Cloud PBX system
Businesses with their own WhatsApp Business & PBX
Etisalcom WhatsApp Connect + Cloud PBX
Users without WhatsApp Business + calls routed to landline or mobile
Any user in Bahrain or global Cloud PBX
Etisalcom Cloud PBX users
Examples of how WhatsApp Call works
Call initiated from WhatsApp user to business number
Business receives call via:
Mobile phone (call forward)
On-prem IP PBX (via SIP Trunk)
Etisalcom Cloud PBX with user extensions
Call Centers (via SIP)
Etisalcom Dialer App
Microsoft Teams (via Teams Phone)
Etisalcom Technical Layout:
WhatsApp Business API (Connected via Etisalcom Gateway)
Etisalcom SIP Platform (Routing + Security Layer)
Etisalcom SIP Platform (Routing + Security Layer)
Cloud PBX or IP PBX
Etisalcom SIP Platform (Routing + Security Layer)
Direct mobile or landline numbers
Microsoft Teams integration via SBC
Key Benefits
Boost customer accessibility through WhatsApp
Full call tracking and analytics via Etisalcom platform
Compatible with existing PBX infrastructure
Scalable for enterprises and SMEs
No app installations for users
24/7 support and SLA-backed service