Other
Etisalcom has implemented a full-fledged contact center to Call Center services/solution to include, but not restricted to: facilities; equipment; software; circuits; telephone service; training; setup; testing; and reporting.
Handling general inquiries, initial verification for incoming customers’ applications, channel individuals and companies to various Tamkeen programmes, capturing and analyzing data on customer needs, initiating and following up on issues/ complaints, organizing and managing outbound campaigns, and monitor and route social media interactions.
– Storage System
– Servers
– Core Switches
– Routers
– Firewalls
– IP PBX System
– UPS
– Cooling System
– Fire alarm System
The Ministry of Interior partnered with Etisalcom to deploy a reliable and efficient Alarm Dispatch System. This solution enables real-time alerting, rapid response coordination, and centralized monitoring across security units.
The Council of Representatives collaborated with Etisalcom to implement advanced ICT and telecom systems. The solution includes secure networking, IP telephony, structured cabling, and IT infrastructure tailored for governmental operations.
Blockchain - Vehicle Registration System
Design and Implement a Vehicle Registry System for the General
Directorate of Traffic Using Blockchain Technology
The project is to implement the following 9 services:
– New Vehicle Registration through Agents
– New Vehicle Registration with a GCC plate number (Used)
– New Vehicle Registration for imported vehicles from GCC
(exported from GCC)
– New Vehicle Registration for imported vehicles from other
countries (exported from other countries)
– New Vehicle Registration for new semi-trailer
– New Vehicle Registration for used semi-trailer
– Changing an existing Vehicle Plate Number
– Transfer of vehicle Ownership
– Adopting a personal Vehicle Plate Number
The Bahrain Society of Engineers partnered with Etisalcom to enhance its ICT infrastructure with modern, reliable solutions. This includes secure networking, telephony systems, Wi-Fi connectivity, structured cabling, and IT support services.
J.A. Zayani & Sons partnered with Etisalcom to implement a Huawei IP telephony system across their operations. The solution includes advanced call management, seamless internal communication, and integration with existing IT infrastructure.