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Connect your Teams with any VoIP

Microsoft Teams

Integration with Etisalcom

Enterprise-grade phone system to Teams

What makes us stand out among the rest is our unbeatable conferencing and collaboration features. Our phone system and our session border controller (SBC) enable our users to make calls to the outside world from Teams and answer calls to businesses from within Teams on any device (PC, Mac, iOS and Android). At Etisalcom, we aim to create a team space for creative decisions and good communication among teammates. It’s our mission to fuse a workforce to deliver work efficiently despite being miles apart.

How Teams integration works ?

Etisalcom engineers will help your team install Etisalcom SBC to your office 365 tenant and enable direct routing in Microsoft Teams. Once the SBC is up, we will configure your phone numbers to be linked with Microsoft Teams users. Once this step is completed, users will be able to make calls from any version of Microsoft Teams (desktop, web, and mobile). Using an advanced Etisalcom cloud phone system, we build your inbound call flow, whether you have a single ring group for your mail number or an advanced IVR with multi-options that end with different call queues, Etisalcom will help you set up your call flow in the most efficient way Our basic subscription already offers major features for increased flexibility and productivity.

Teams integration features

We offer hassle-free and easy installation requiring no additional fees. You need not worry about the maintenance too, since we’ll customize it according to your needs and demands. We want to give our users the luxury to enjoy Etisalcom with no maintenance cost.

A complete solution that will enable your users to make calls and send text messages (SMS, MMS) from any Microsoft Teams version (desktop, Web and mobile). Same user experience on all devices and no need to install and additional applications.

A scalable SIP trunking solution allows any enterprise to bypass firewalls and extends VoIP beyond the organization by transmitting numerous signals at once. Unlike traditional dial tone, we offer phone circuits with SIP trunking solutions that surpass plain old phone carriers’ standards.

A PSTN is a combination of telephone networks used globally to let users make landline telephone calls. With global PSTN access, there’s no limit to which specific location you would like to reach through a call. Quality communication access is provided all over the world.

The native contact center solution integrated with Microsoft Teams allows users to run communication and collaboration in distributed environments and support third-party applications. Here at Etisalcom, it’s always possible to expand your enterprise.

The session border control certifies how calls are made and handled. When it comes together with direct routing, nothing can go wrong in the flow of data and communication. We offer a great deal of flexibility for our users to enjoy their voice infrastructure in real-time location-based routing.

Installing Teams

We provide white-glove installation, if you do not want to do all the PowerShell commands for setting up Microsoft Teams’ direct routing, our engineers can do it for you or guide you through the installation steps.

Etisalcom’s cloud effortlessly connects all remote locations and existing company offices, local or international. The system adapts to accommodate the continuous growth of the company. Since there aren’t long-term commitments, you don’t have to concern yourself with massive fixed costs.

A cloud contact center is a critical player in any enterprise. All calls, either inbound or outbound, are managed by the cloud contact center. Furthermore, interactions can also be done through social media, voice, and email. All of which are accessible remotely.

Yes, but it’s not that different from onboarding agents face-to-face. Etisalcom creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using Etisalcom’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.

It depends on your needs and the pricing plan you choose. Etisalcom’s Contact Center Solutions can cater to 1 to 999 users.

MS Teams Connecting the people around the Globe

Calling is considered by Etisalcom to be a game changing

Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft Office products.

Initially Started in 2017, and became one of most usable application to participates in a meetings or conferences in 2020 provides:

  • Chat and Group Chatting
  • File Sharing and live presentation
  • Building Teams and work groups
  • Creating Channels and Live Events
  • Calling

Etisalcom Voice with MS Teams

Etisalcom entered to this R&D journey with its high skills and strong technical team to achieve the future shape of the telephony calls

The Teams dial pad now is enabled to do local calls, also receiving calls on Etisalcom Voice Subscriber number

Enabling MS Teams Users to use Bahrain Business Landline

Your Phone Extension will be on:

Your Desk

IP Phone (MS Certified)

Your PC

(Teams Soft Dialer)

Your Mobile

(Teams Soft Dialer) on Android and iOS

Your Video

Conference System

Anywhere (From home or office) and any time, all extensions can be available, And part of all your meetings in MS teams and Office 365.

Desktop IP Phones – Certified by Microsoft

VP59

CP960

AVAYA

MP58

MP54

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